Your Role as a Customer Service Officer at Opple
Keen on embarking on a journey with Opple as a Customer Service Officer? As an integral part of the Customer Service team at Opple, you'll be driven by an innate desire to exceed client needs. Always proactive, you thrive on taking that extra step beyond the norm. You are a forward-thinker, keen to address challenges head-on, a dynamic problem solver with an eye on growth, and most crucially, a collaborative team member.
Your duties:
In your position at Opple, you'll work in tandem with your team in daily activities. Prompt decision-making, boosting team morale, and overall efficiency are paramount. Your duties will include:
- Overseeing the sales order execution process, which involves order management, liaising with warehousing logistics partners, necessary external contracting, and communication with clients and sales team members.
- Coordinating the dispatch routine, which involves working with transportation logistics partners, monitoring delivery date changes, and vital communication with clients and sales personnel.
- Actively building and nurturing business relationships with our European clientele, in close coordination with our sales unit.
- Serving as the primary contact point for all client inquiries or concerns, whether via email or phone.
- Implementing required system modifications (client details, product data, prices, promotions, etc.) to ensure a seamless sales order execution.
- Undertaking specialized and periodic tasks aimed at enhancing both individual and team efficiency in catering to our clients.
About Opple:
Opple isn't just another lighting brand. They stand as beacons of innovation and style in the lighting domain. With their footprint in over 70 nations, Opple is renowned for illuminating homes, workplaces, and communities with cutting-edge lighting solutions.
But Opple is more than just about products. It's a collective of passionate professionals dedicated to crafting wonders with light. Their endeavors elevate the mundane, sparking creativity and enriching lives. At Opple, you'll be amidst pioneers, always striving to illuminate the world.
Embark on a luminous journey with Opple. Here, it's not just about tasks; it's about shining together!
Your credentials:
- Minimum of 3 years in the client relations arena.
- Stellar communication abilities.
- Acute listening skills ensuring discernment of critical details to meet the heart of the client's needs or issues.
- Clear and empathetic oral communication skills.
- Native/Fluent German proficiency with fluency in both Dutch and English.
- Aptitude to manage multiple tasks effectively and work under tight deadlines.
- Eagerness to understand the technical intricacies of Opple's lighting products.
- A proactive approach with the capability to inspire peers.
- Practical mindset coupled with a relentless drive for self-enhancement.
- Proficiency in MS Office Suite (Excel, Word, OneNote).
- Familiarity with SAP (SD & MM modules).
Perks:
- €0,30 cents mileage compensation.
- 10% reward on Key Success Metrics (KSM) for the forthcoming year.
- €80 medical insurance contribution.
- 1/3 pension contribution from the employee and 2/3 by Opple.
- 27 days off, with an option to avail 5 additional days.
- Salary bracket: €2600 - €3400, contingent on linguistic proficiency and educational credentials for a 40-hour week.
The Selection Procedure:
- Introductory Phone Discussion: Merel Withagen, our recruitment business consultant, will hold a preliminary telephonic chat.
- Mutual Interest? Post mutual agreement, we'll assist in refining your CV and introduce you to the team.
- Direct Interaction: Mutual interests will lead to a face-to-face session, either via Teams or in-person.
- Favorable Outcome? Upon successful discussions, we'll finalize the contract details, await your nod, and you're ready to embark with Opple! Cheers!
Get in Touch!
For any inquiries or further information, kindly connect with Merel Withagen at mwithagen@youseeq.nl or dial +31(0)6 10 70 63 41. We're keen on initiating a dialogue soon!
